This guide is to help users with logging into the ZAPP or Payer Portals for Zelis.
NOTE - The ZAPP and Payer Portals also have their own test environments, which are separate apps in Okta.
ZAPP Portal - Information
- This portal does use Auto-Provisioning.
- This means, Ayin has the ability to assign user access via Okta.
- We do not need to reach out to Zelis to create new accounts.
- There are 3 access levels we can assign to users using the Okta groups below:
- Zelis_4040_Client_ReadOnly_001
- Zelis_4040_Client_Management_001
- Zelis_4040_Client_DocumentManager_001
- Users must be granted access in order to log into the ZAPP Portal. You may already have access based solely on your job title.
- If you do not have access, please work with your core leader and have them submit an access request form if you need access.
ZAPP Portal - Logging In
- Once you have been granted access, you will get two new apps added to your Okta dashboard:
- Zelis - ZAPP Portal
- Zelis - ZAPP Portal - Test
- Simply click one of the apps and you will be logged in automatically.
They appear on the Okta dashboard as two Zelis tiles, labelled Zelis - ZAPP Portal and Zelis - ZAPP Portal - Test.
Payer Portal - Information
- This portal does not use Auto-Provisioning.
- A Zelis Admin will have to create an account for any users that are needing access.
Payer Portal - Logging In
- When your account is created, you will receive a password reset email from Zelis.
- You can also request a password reset by going here: https://payer.zelispayments.com
- Your username should be your email address.
- Doing a password reset this way will also send you a password reset email from Zelis.
- Click the password reset button in that email to reset your password.
- IMPORTANT! After you reset your password, DO NOT click the link that is provided on the next screen!
The Reset Password Confirmation page says Your password was successfully reset. followed by Please click here to login. The here link in that sentence is the one you must not click.
- Close that password reset confirmation tab.
- Launch the Zelis - Payer Portal ( or Test) app in Okta. Depending on which portal you are trying to access.
These appear on the Okta dashboard as two Zelis tiles, labelled Zelis - Payer Portal and Zelis - Payer Portal - Test.
- You will be prompted to enter your username and password that you just established.
- Logging in with your username and password will only need to be done once! This one-time login creates the SSO binding for your user account.
- Now, moving forward, launching Payer Portal app in Okta will automatically log you in!