It may become necessary to reboot/restart your Amazon WorkSpace. This guide outlines all of the ways that you can restart your virtual desktop.
(Option 1) Windows Start Menu
- Click the Windows icon in the bottom left corner of your screen
- Click the "power" icon and click "Shut down"
- Wait about 2 minutes, then log back in
(Option 2) Amazon WorkSpaces Menu
This option will resolve any issues if your WorkSpace is unhealthy or unresponsive.
- Attempt to login to your WorkSpace
- If your WorkSpace doesn't start for any reason, follow the steps below.
- Click the Amazon WorkSpaces menu option.
- Select Restart WorkSpace...
- Wait a few minutes...
- You will be automatically logged in after the restart process has completed.
Error Message: You have been disconnected. Try reconnect. If you need help, contact your administrator.
When this happens, the WorkSpaces client shows Disconnected in large text above that message, with the Amazon WorkSpaces, Settings, and Support menus along the top of the window.
- Amazon WorkSpaces menu > Restart WorkSpace...
Open the Amazon WorkSpaces menu at the top left of the client window. The drop-down lists About Amazon WorkSpaces..., Restart WorkSpace..., and Quit Amazon WorkSpaces; choose Restart WorkSpace....
- Select Restart
A Restart WorkSpace dialog asks Are you sure you want to restart your WorkSpace? with Cancel and Restart buttons. Select Restart.
- Wait a few minutes while your WorkSpace is restarted...
The client then shows Restarting WorkSpace with the message Restarting your WorkSpace. This process may take a few minutes...
- You will be automatically signed in after your WorkSpaces is finished restarting.