Employees should use this guide to help reboot/restart the Citrix virtual desktop environment.
Method 1
- Once you are signed into Citrix...
- Click the Windows icon in the bottom left corner
- Click the "person" icon
- Select "Sign out" or "Log off"
- Wait about 2 minutes to sign back in
In the Start menu, the person icon is in the narrow column along the left edge, directly above the document, pictures, settings, and power icons. Clicking it opens a small menu with Change account settings, Lock, and Sign out.
Method 2
- Click the black ribbon dropdown on the top middle of Citrix
- Click the "Ctrl + Alt + Del" button 1 or 2 times
- Select "Sign out"
- Wait about 2 minutes to sign back in
The black ribbon expands into the Citrix Desktop Viewer toolbar, whose buttons from left to right are Home, Ctrl+Alt+Del, Preferences, Full-screen, Disconnect, Keyboard, and Shortcuts; Ctrl+Alt+Del is the second button.
The Windows security screen that appears lists Lock, Switch user, Sign out, Change a password, and Task Manager, with a Cancel button at the bottom. Choose Sign out.