Use this guide to log into your account and view your tickets.
Steps:
- Go to help.ayin.com.
- Click "Sign in" in the upper-right hand corner.
- In the window that pops up, sign into your account with your Email and Password. If you do not know your password, you can click the "Forgot my password" option to receive a password reset email.
The sign-in dialog offers a Sign in with Google button on the left and, on the right, the Email and Password fields with a blue Sign in button. Below the button are the links I am an Agent and Forgot my password. At the bottom of the dialog, New to the Help Center? is followed by a Sign up link, and Have you emailed us? by a Get a password link, with a note that if you have communicated with support through email previously you are already registered but probably do not have a password yet.
- After logging in, you can view your tickets by clicking your profile name at the top, and then clicking "Activities".
Your name and avatar appear in the header to the right of Submit a request; clicking them opens a menu with Profile, Requests, Activities, and Sign out.
- This will take you to the "My requests" screen, where you can view any tickets you have requested or have been CC'd on.
The My requests page has two tabs — My requests and Requests I'm CC'd on — above a Search requests box and a Status drop-down (default Any). The table beneath lists each ticket's Subject, Id, Created, Last activity, and Status (for example a Solved badge); the subject is the link that opens the ticket.
- Click any ticket to open it. You can reply to a ticket at the bottom of the ticket.