Overview
Submitting a request through Ayin's Help Center is easy and secure!
To submit a request to the Ayin Enrollment Team, please follow the steps below:
- Open a web browser, and go to https://help.ayin.com.
- Click "Submit a request" at the top of the page.
The Submit a request link sits in the header bar at the top right of the page, just before Sign in (the same bar also lists Trust | Status, CIM Changelog, and CIM Documentation).
- Click the drop-down menu, and select I am a broker or agent.
The Submit a request page explains that if this is your first request you will be required to verify your email address or your request will not be received, and asks you to check your email (possibly your SPAM folder) for the verification email after submitting. The drop-down beneath that text offers I am with a provider office, I am with a health plan, and I am a broker or agent.
- Fill out all the required fields on the form, and attach any necessary documents. Then, click "Submit".
With I am a broker or agent selected, the form asks for Your email address, Subject (the hint reads Do not include PHI in the subject field.), Please select the appropriate category: (a drop-down), and Description — each marked required with a red asterisk. The note under Description says to enter a brief summary, that you can include PHI in the description field because tickets submitted inside the Help Center are HIPAA compliant, and to follow minimum necessary guidelines when transmitting PHI. An Attachments box labelled Add file or drop files here follows, and the blue Submit button is at the bottom of the form.
- If this is the first time you have used the Ayin Help Center, you should receive the following email:
The email is headed Welcome to the Ayin HELP CENTER! It explains that if you have just signed up for an account you should click the link at the bottom of the email to verify your account and create a password; otherwise, you are receiving it because this is the first time you have been included in a request to Ayin — you submitted an email or request to Ayin for the first time, a ticket was created in the HELP CENTER portal that may need your attention, or you were CC'd on an email or request sent to Ayin. It asks you to follow the link to choose a password and access the support request details, is signed Ayin Support with https://help.ayin.com, and ends with a unique verification link beginning https://help.ayin.com/verification/ticket/.
- Click the verification link to create an account. After you establish a password and create your account, you will be signed into the Ayin Help Center.
- To check on any requests you have created, click on your profile in the upper right-hand corner and click "Activities".
Your name and avatar appear in the header to the right of Submit a request; clicking them opens a menu with Profile, Requests, Activities, and Sign out.
- Click on any of your requests to view responses or detailed information about the request. You can also respond to Ayin within one of your requests.
If you need to check on a request later, simply go to https://help.ayin.com, and sign into your account.