Training Videos for Administrators (Quick Overview)
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User Management
- Adding an Agent
- Creating a Group
- Creating Customer Lists
- Creating User Fields
- Creating Organization Fields
Ticket Management
- Building a Trigger
- Exploring Satisfaction Prediction
- Understanding Conditions
- The Trigger Cycle
- Using Tags
- Building Automation
- Managing Tags
- Creating Ticket Fields
- Creating Ticket Forms (Enterprise)
- Setting Up Satisfaction Prediction
Multibrand
- Setting Up Multibrand
- Setting Up Multibrand Channels
- Exploring Multibrand Workflow
Reporting
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Exploring Zendesk Insights
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Creating Insights Reports
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Creating a NPS Survey
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Setting Up the Benchmark
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Additional Virtual Online Training Class Videos -