Overview
You can now specify a due date and mark a ticket for an email reminder.
Due date and reminder checkboxes have been added to all ticket forms.
- Specify a due date and mark the ticket for an email reminder.
- Email reminders can be sent to the assignee (agent), the ticket group, or both.
- Email reminders are sent exactly 1 day prior to the due date.
- After the due date has passed, checkboxes will be cleared automatically. A new due date can be specified at this time, and boxes re-checked.
On the ticket form (for example the Generic Help Request form, selected in the Form field at the top of the ticket sidebar), the new fields sit beneath Tags, Type, Priority, and Plan Specific Priority: a Due date field (with the placeholder e.g. October 1, 2008) followed by two checkboxes, Remind assignee and Remind group.