Overview
This guide is intended to show a Zendesk agent how to set up a personal ticket view that displays all tickets for a given organization.
Note: This will still only allow you to view tickets that you are assigned or have been CC'd on.
Create a new view. Give it a View title (for example the organization's name followed by Tickets), then set it to Meet all of the following conditions with two conditions: Ticket: Organization Is the organization you want, and Ticket: Status Less than Solved.
Select your desired columns.
Under Formatting options, the Table columns panel lets you drag and drop columns between Columns not included in table (such as ID, Latest update by requester, Submitter, Assigned date, Latest update by assignee) and Columns included in table (for example Satisfaction, Subject, Requester, Request date, Assignee). You can add a total of 10 columns to a table, and drag within the included list to reorder them.