Welcome!
On behalf of the Information Systems department, we want to welcome you to Ayin! We hope that all of your systems are working perfectly. If you need anything to be adjusted or modified, please don’t hesitate to contact us!
| Ben Kroes | Levi Bedortha | AJ Miller | Jeff Stein |
| Manager IS Applications | Lead IS Desktop Technician | Systems Administrator PHP | IS Desktop Technician |
How to Find Help
- Service Desk Phone Number: (503) 584-6414
- Service Desk Genesys Cloud Extension: 1425
- Email Support / Submit a Ticket: support@ayin.com
- Create a Zendesk Ticket Manually: https://ayin.zendesk.com
Email (Outlook)
- Send a secure email to anyone: #phi# (in the subject line)
- Create a Signature
Phone (Genesys Cloud)
- Need help with Genesys Cloud? Check out our guide to help you get started with Genesys Cloud.
- Phone Call Basics in Genesys Cloud
Microsoft Teams (Instant Messaging Client)
- Teams is Ayin's official communication platform. Every employee has a Teams account that can be logged into using their Ayin email address (firstname.lastname@ayin.com).
Fax
- Send a fax through email by sending your email message to: fax-number@fax.ayin.com. Example: 5035559512@fax.ayin.com.
- This can also be done by sending an email directly from any copy machine.
X, Z, and D Drives
- X: Department drive for shared company and department-specific work.
- Z: Your work folder.
- D: Store anything here. Never backed up! Good for music, pictures, etc.
Amazon Workspace Login Instructions
- Instructions on how to connect to your Amazon Workspace: Amazon WorkSpaces Setup Instructions
Mobile Device Email Access (Exempt Employees Only)
- Need to set up email access on your mobile device? Gain access to your Google apps, including Gmail, here: Mobile Device Access
PHI & Sensitive Content Guide
- This guide lists all of the locations, services, and applications where Ayin caregivers are allowed to store and transmit PHI (and other sensitive content).
New Employee IT Training Presentation
- Review the new hire IT training presentation.
Before we finish, we’d just like you to know that you, as part of our organization, are our most important and greatest asset. We could not accomplish what we do every day without you, and our job is to ensure that you have all of the tools necessary to excel!