Phone Call Basics in Genesys Cloud

Follow the links below for information on the basic functions of Genesys Cloud.

Select a phone

• Select a phone

Receive a call

• Receive a call

Make a call, transfer, and conference

• Make a call
• Transfer a call
• Make a conference call
• Add a participant to a call

Pause the conversation (hold and mute)

• Place call on hold
• Mute a call

More call features

• Forward incoming calls
• Record a call
• Enter numbers during a call