To determine if your network and workstation(s) are ready for making and receiving phone calls using the Genesys Cloud platform, follow these steps:
Access the Assessment Tool
- Run the Test: Access the Genesys Cloud Network Readiness Assessment Tool from a workstation or within the corporate network intended for Genesys Cloud calls. You must be logged into your Ayin Genesys Cloud account in order to run the test. If using a virtual desktop, ensure you run this test from within that virtual desktop. Genesys Cloud Network Readiness Assessment Tool
- The test will run automatically
Review Test Results
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Passing Test:
- The tool will show a successful network readiness assessment. Review examples of passing tests for reference.
In the Genesys Cloud WebRTC Diagnostics tool, the Network Test page lists each check with a green Pass result on the right, for example Able to reach Genesys services via DNS and Able to reach Genesys services on genesys-owned CIDR ranges, with each listed range individually marked Pass.
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Failing Test: Genesys Cloud Customer Network Readiness Guide
- If the test fails, consult the following resource for assistance:
- Common Issues: For issues related to closed ports on your firewall, refer to the "Common" section of the guide.
- More information regarding the assessment tool can be found here.