Employees should follow this guide in order to troubleshoot any issues with the Google Chrome browser.
Delete Cache in Google Chrome
Click the 3 dots in the top right corner
Select "Clear browsing data"
- The three dots are at the far right of the address bar. In the menu that opens, Clear browsing data... (shortcut Ctrl+Shift+Del) sits just below Extensions and above Zoom.
On the dropdown, select "All time"
Check ALL boxes: Browsing history, Cookies and other site data and Cached images and files
Click the blue button "Clear data"
- The Clear browsing data dialog opens on its Basic tab (an Advanced tab sits beside it). The Time range drop-down is at the top; the three check boxes Browsing history, Cookies and other site data, and Cached images and files are listed below it, and the blue Clear data button is at the bottom right, beside Cancel.
Close down all Chrome windows and reopen
When re-launching your Google apps, click the blue "Continue" button prompting you to sign back in
- The Google prompt is titled Verify it's you, shows your @phtech.com account, and reads "We would like to confirm the referenced account is yours. If you recognize this account, please press continue." The blue Continue button is at the bottom right, opposite the I don't recognize this account link.
In Slack, click the blue button to "Sign in with Google"
- The Slack page is titled Sign in to PH TECH and notes that the workspace allows you to sign in with your @phtech.com Google account. The blue Sign in with Google button (with a G at its left end) is the upper button; the green I have a guest account button below it is for guest accounts only.