This guide is designed to help caregivers determine the best method for contacting Providence support for IT related help, based on the specific need.
Providence IT Help
-
Account Unlock & Password Reset
- Providence AskIT Help Desk: 1-844-922-7548
-
General IT System Support
- Call: 1-844-922-7548
- Service Now IS self-service portal - Submit a ticket
- Something is broken (this can be used by any caregiver to submit a generic help request)
- Application Access Request (use this form if your caregiver is missing access to an application)
- The PSJH AskIT support team can assist with any/all IT help requests
- Missing access to Providence resources
- Help with RISE (degreed.com) account issues
- Multifactor Authentication (MFA)
-
PSJH HR IT System Support
- HR System Support Portal - This option works for caregivers missing Kronos Access
-
IS Service Requests
- IS Service Request App - To be used by IT staff only
Providence HR Help
-
HR Service Center
- Transactional HR questions
- Questions about payroll, timekeeping, policies, etc...
- Call: 1-888-687-3753
- Core Leader Service Request - Submit a ticket
-
Concur Expense Reports
- Email: concur@providence.org
-
Benefit Service Center
- Call: 888-615-6481