Existing MFA Users:
- Switch to Microsoft Authenticator: Click here if you already have MFA setup for Providence and want to switch to Microsoft Authenticator.
New Employees:
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Log In:
- When you first log into a Providence app that uses Microsoft Office login (e.g., HR Portal), you'll be prompted to set up MFA. Click "Next".
The prompt carries the Providence St. Joseph Health logo and your Providence email address, with the heading More information required and the text "Your organization needs more information to keep your account secure." A Use a different account link sits below it; click the blue Next button.
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Download Microsoft Authenticator:
- Download the Microsoft Authenticator app from your phone's app store. Click "Next".
A Microsoft Authenticator panel titled "Start by getting the app" reads "On your phone, install the Microsoft Authenticator app" with a Download now link, followed by "After you install the Microsoft Authenticator app on your device, choose 'Next'." (Ignore the I want to use a different authenticator app link.) Click the blue Next button at the bottom right.
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Allow Notifications:
- Open the Microsoft Authenticator app and allow notifications. Add an account by selecting "Work or school". Click "Next".
The panel changes to "Set up your account" with the instruction "If prompted, allow notifications. Then add an account, and select 'Work or school'." Click Next.
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Scan QR Code:
- Use the Microsoft Authenticator app to scan the QR code displayed on your screen. The screen should look similar to the provided screenshot. Click "Next".
The "Scan the QR code" panel reads "Use the Microsoft Authenticator app to scan the QR code. This will connect the Microsoft Authenticator app with your account. After you scan the QR code, choose 'Next'." The QR code appears on the left with a Can't scan image? link beneath it; Back and Next buttons are at the bottom right.
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Confirm Setup:
- You will receive a notification on your phone. Approve the notification to confirm that Microsoft Authenticator is set up correctly. Click "Next".
The panel reads "Let's try it out — Approve the notification we're sending to your app." The Next button stays grayed out until you approve the notification on your phone.
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Completion:
- Once you see the message that the notification was approved, click "Next".
The panel shows a green check mark with the message Notification approved; the Next button is now active.
Congratulations! You’ve successfully set up MFA with Microsoft Authenticator.
A Success! page reads "Great job! You have successfully set up your security info. Choose 'Done' to continue signing in." It lists Default sign-in method: Microsoft Authenticator - notification and shows Microsoft Authenticator as a registered method. Click the blue Done button.