It's common to experience issues when connecting to a Microsoft work account. The steps below guide you through a three-part automated cleanup process developed by Microsoft to help resolve these connection issues.
Reset activation state for Microsoft 365 Apps for enterprise
We will be utilizing the tools available in the following Microsoft resource: Reset activation state for Microsoft 365 Apps for enterprise
- download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions.
- Download the signoutofwamaccounts.zip file, extract, and run the signoutofwamaccounts.ps1 script with elevated permissions.
- Download WPJCleanUp.zip, extract the WPJCleanUp folder, and run WPJCleanUp.cmd file.
Service Desk recommends executing all three scripts. After completion, you can connect your computer to your work account.