Ayin Admin

IT Help is the IT Service Desk's chat app in Microsoft Teams. Ask it an IT question and it answers from the IT Help Center. When you need a person, it connects you to a Service Desk agent in the sa...

This article is for managers and team leads who want to see light-agent work: what has been assigned, taken, solved and flagged, by whom and for which department. There are two tools: the Light Age...

You have been given a Zendesk full agent account. Full agents work the tickets in their team’s queues and reply to external customers. Before you start working tickets, complete the two Zendesk on-...

This guide is for full agents and team leads who route work to light agents: Ayin caregivers who work tickets in Zendesk but cannot reply to external customers. It covers how to assign a ticket to ...

What a shared calendar is A shared calendar is a company calendar that everyone at Ayin can see. IT creates two kinds: PTO calendars for tracking time off, and Team calendars for a team's events. E...

Microsoft 365 makes it easy to securely share files and folders with people outside of Ayin, allowing you to exchange files and collaborate securely without sending large email attachments. Send l...

Overview Cybercriminals are constantly looking for ways to steal passwords through phishing emails, fake text messages, malicious websites, and other scams. Unfortunately, even strong passwords can...

Welcome to the Organizational Directory resource center. This page serves as the central location for organizational structure, employee directory information, job title standards, and department m...

Screen recording is best suited for troubleshooting and call coaching. It gives you visibility into what an agent was seeing and doing during a call (and after call work), which makes it a strong t...

By default, when placing or receiving calls, Genesys Cloud automatically attempts to establish a persistent connection between your computer and the server. This persistent connection improves call...