If you are an external user, please ensure that you log into https://phtech.okta.com before proceeding. Click here for instructions on how to log into Okta.
1. Launch the Genesys Cloud App
- Click the Genesys Cloud app from your Okta home page.
- If you don't see it, use the search bar to find Genesys Cloud.
The tile is labelled Genesys Cloud and carries the orange Genesys logo.
2. Click Collaborate/Communicate:
- Select Collaborate/Communicate to complete the login process.
- This is the only option you need to click on this screen.
The Collaborate/Communicate tile is described as Real-time tools like group chat, video conference, desktop and file sharing, and unified communications.
You are now logged into Genesys Cloud!
Note: If you are prompted with a username and password screen after launching Genesys Cloud, follow these steps:
1. Click "More Login Options"
- Note: Our region is Americas (US East).
The login screen has Email Address and Password fields, a region line reading Americas (US East) with a [change] link, a Log In button and a Forgot Your Password? link. More Login Options is the link at the very bottom of the form.
2. Enter Organization Name
- For Organization, enter: phtech.
An organization field appears at the top of the form; type phtech into it and click Next.
3. Click 'okta'
- Click on "okta" to log into your account.
Under Log in with your account:, click the okta logo button.