Your default phone will be automatically selected: FirstName LastName WebRTC. You can use any USB headset connected to your computer to start communicating.
Troubleshooting
By default, all users will have a default WebRTC phone selected. If for some reason your default phone is not selected, follow the step below to restore the default selection:
- Select your profile icon in the top right corner
- Click on Select Phone
- Select: Use default phone (FirstName LastName WebRTC)
In the Phone Details panel (reached from the phone icon in the left sidebar), Your Device for Calls shows the current phone, for example FirstName LastName WebRTC. The drop-down arrow at its right opens a menu of Select Phone, Deselect Phone and WebRTC Settings.
If you are using a personal computer (not a zero client), you may need to set your USB headset as your "default" playback audio device. Follow these steps to set it up:
- Access Audio Preferences:
- Right-click on the speaker icon in the taskbar and select "Playback Devices" or "Sounds".
Right-clicking the speaker icon opens a menu with Open Volume Mixer, Playback devices, Recording devices, Sounds and Volume control options.
- Find your USB headset in the list of playback devices.
- Set as Default: Depending on your headset model, the option in "Playback Devices" might look slightly different.
- Right-click on your USB headset and choose "Set Default".
In the Sound dialog's Playback tab, each device is listed with its name and status. A Sennheiser SC60, for example, appears as Speakers – Sennheiser SC60 Control, while a Plantronics C320-M appears as Headset Earphone – Plantronics C320-M. Highlight your headset, click the Set Default button beneath the list (it has a small drop-down arrow), and the device is marked with a green check and the label Default Device. Click OK.