Overview
Step 1: Access your group in Genesys Cloud and click the "Edit" button.
The Edit button is at the top of the group page, to the left of the Enable Calls toggle.
Step 2: Reset the greeting to the default setting.
In the Greeting section, which shows an audio player for the current greeting, click Options and choose Reset to default.
Step 3: Record and upload your new greeting.
- Ensure that your greeting is in .wav file format. You can convert any audio file to .wav format using this free tool: Online Audio Converter.
In the Greeting section, click Options and choose Upload an audio, then select your .wav file.
Step 4: Save your changes and complete the process.
Click the Save button (to the left of Cancel) at the bottom of the page.