Users with access to the Ayin Genesys Cloud call system should follow the steps in this guide to complete their account setup.
Overview of Genesys Cloud Setup
- Claim your account and setup MFA.
- Complete the Genesys Cloud setup.
Claim Account & Setup MFA
A username and temporary password will be emailed to you via secure email, with subject Ayin Account Setup Instructions #secure#. Once received, follow the steps below to claim your account:
- Visit: phtech.okta.com
- Setup Okta Verify (recommended)
- Only Okta Verify supports passwordless authentication and push alert notifications.
Logging Into Genesys Cloud
- Guide: Logging into Genesys Cloud
WebRTC Softphone Guide
- Guide: WebRTC Softphone Guide