This guide is designed to help employees who encounter an "Access Denied: Your account does not have permission to access this resource" message when attempting to access a Microsoft resource.
The page is headed Access Denied and states that your account "does not have permissions to access this resource." Under Here are a few ideas: it offers two options — Please ask the site admin to give you access. and If you have a different account, try signing in with that account. (which signs you out of all other Office 365 services you are signed into). It closes with "If this problem persists, contact your support team and include these technical details:" followed by a Correlation ID, Date and Time, User, and Issue Type: User does not have permissions. Include those technical details if you contact Service Desk.
Request SharePoint site access from an existing member
- If you know someone who already has access to the resource, you can ask them to share it with you. A SharePoint site member can share the resource with another user by following thisguide. Please note that department and division SharePoint sites cannot be shared with users outside their respective department or division.
Resource attached to a public team
- If the resource is attached to a public team, you can either:
- Join the public team to grain access.
- Request SharePoint site access from an existing member. (see above)
Contact Service Desk
- Staff members can optionally contact Service Desk to request access.