Ayin Admin

External customers can rate a solved ticket, and the rating and any comment are stored on the ticket as its Satisfaction value (see Zendesk Ticket Feedback). This personal view lists every rated ti...

This guide gives you a brief overview of what installing software looks like. Installing software is only allowed for employees that have a local admin account. These local admin accounts are only...

We have two printers that can be sent home with caregivers that can be used to print documents that need to be mailed, in the event of a disaster. The most common scenario is our Hawthorne office l...

This guide will assist in the process of logging into CIM under a test account in order to troubleshoot another role or security context. Assume a CIM Role In order to assume the role of another...

Feedback surveys are offered differently to internal and external users/customers. Internal Feedback Overview Responses from Ayin users. External Feedback Overview Responses from non-Ayin users....

Support Essentials (Full Training Videos) Part 1: Overview & Agent Dashboard (23 min) Part 2: Search & Create Tickets (16 min) Part 3: Locate & Populate Ticket Information (12 min) Part 4: Res...

Overview Submitting a request through Ayin's Help Center is easy and secure! To submit a request to the Ayin Enrollment Team, please follow the steps below: Open a web browser, and go to https://h...

Overview Open a web browser and go to https://help.ayin.com. Click "Sign in" in the upper-right-hand corner. In the window that pops up, click "Sign up". The sign-in dialog shows a Sign in with Goo...

Overview This guide is intended to show a Zendesk agent how to set up a personal ticket view that displays all tickets for a given organization. Note: This will still only allow you to view tickets...

Overview You can now specify a due date and mark a ticket for an email reminder. Due date and reminder checkboxes have been added to all ticket forms. Specify a due date and mark the ticket for an...