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Employees can use this report in PolicyTech to generate a list of incomplete tasks by user. The report can be filtered by user, manager, department, or other attributes as needed. Steps to Access t...

Employees should follow this guide to set up Microsoft OneDrive on a new system. Sign into OneDrive From the Windows task bar in the bottom right corner of your screen, click on the OneDrive icon...

This guide walks you through the steps to set up a direct call workflow for a user. After completing these steps, the user will be able to receive calls and voicemail messages on a dedicated direct...

This guide is intended to help employees set up a custom agent view in Amazon Connect. A custom agent view provides agents with relevant information about the incoming call before, during, and afte...

This guide is designed to help employees who encounter an "Access Denied: Your account does not have permission to access this resource" message when attempting to access a Microsoft resource. The ...

Use this guide to add voicemail functionality to an Amazon Connect flow. These blocks in the flow should be added as the last two blocks JUST BEFORE the Disconnect block, as shown below in the pic,...

This guide outlines the steps to search for a join a public Microsoft team. Find and join a team in Microsoft Teams Use the following guide provided by Microsoft to find and join a team.

As part of our switch from Google to Microsoft, some of your calendars may appear as old “snapshot” calendars. These are no longer active and can be safely removed. Our EIT team is running an autom...

This guide outlines the steps to login to Outlook on a mobile device. Outlook Login on Mobile Device Launch Outlook Select Add Account Sign in using your full Ayin email address: firstname.lastn...

Employees listed as owners can add, remove, and manage Microsoft Teams (Team) membership. Manage Microsoft Teams (Team) Membership Select the three dots next to the team Select Add member If you ...