Ayin Admin

Amazon Connect does not automatically add new users into it's own database. There is always an up-to-date directory of employees to choose from, but for any new employees that are hired into the ca...

This guide assists caregivers in accessing Ayin resources from Providence-supplied laptops or desktops. Claim Account & Setup MFA If this is your first time accessing Ayin resources, be sure to cla...

This guide helps caregivers decide on the best MFA (Multi-Factor Authentication) option for logging into Providence accounts. You only need to set up one MFA option, but you can set up a secondary ...

Overview Login to Providence Account: Click here to log in to your Providence account as usual. Add MFA Method: Once logged in, click "Add method". The Security info page opens with the te...

Existing MFA Users: Switch to Microsoft Authenticator: Click here if you already have MFA setup for Providence and want to switch to Microsoft Authenticator. New Employees: Log In: When you fi...

Overview Open Okta: Launch "Okta" from your applications or browser. Search for PolicyTech: Type "PolicyTech" into the search bar. First-Time Access: If this is your first time logging in: Enter...

This diagnostic test helps existing Genesys Cloud users assess their internet connection stability and the ability to make and receive phone calls. Launch the WebRTC Troubleshooter Access the Too...

To determine if your network and workstation(s) are ready for making and receiving phone calls using the Genesys Cloud platform, follow these steps: Access the Assessment Tool Run the Test: Acces...

Follow these steps to resolve most phone issues, especially if you encounter an error indicating a loss of communication with the Genesys Cloud server. On a Polycom VVX phone that has lost its conn...

This guide explains how to set your headset as the default answering device on a Polycom phone using Headset Memory Mode. To Enable Headset Memory Mode: Access Settings: From the Home view, sele...