This diagnostic test helps existing Genesys Cloud users assess their internet connection stability and the ability to make and receive phone calls.
Launch the WebRTC Troubleshooter
- Access the Tool: Open the WebRTC Troubleshooter by navigating to Genesys Cloud WebRTC Troubleshooter.
Run Tests
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Execute Diagnostics: Follow the instructions on the WebRTC Troubleshooter page to run the necessary tests.
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Additional Guidance: For detailed information and guidance on using the diagnostic tool, refer to the article here: Run the Standalone Genesys Cloud WebRTC Diagnostics App.