By default, when placing or receiving calls, Genesys Cloud automatically attempts to establish a persistent connection between your computer and the server. This persistent connection improves call processing performance by keeping WebRTC phone connections open. If you are experiencing issues establishing a persistent connection on your system, use the troubleshooting guide below for assistance.
On rare occasions, a persistent connection may not initialize when placing your first outbound call of the day. When this occurs, the outbound call attempt may fail. If this happens, follow the steps below to establish a persistent connection, then try placing the call again.
Is my persistent connection active?
Persistent connection is NOT active:
Persistent connection is active:
Initiate a persistent connection
- Call the general company number from your cell phone: (503) 362-2818
- Immediately enter * and your extension and answer the call in Genesys Cloud
You can view your extension by clicking on your profile icon in the top right and then selecting your profile picture.