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If you are experiencing call quality issues in Genesys Cloud, please follow these troubleshooting steps: 1. Check Volume and Mute Settings Volume Level: Ensure the volume is not too low or muted....

If you need to reveal your password for an app in Okta, follow these steps: Step 1: Access the App Settings: Click the three dots in the upper-right corner of the app in Okta. Each app tile on yo...

So, you just got a new phone and need help logging in? Follow this guide to set up your new device! Step 1: Access Okta Visit https://phtech.okta.com from any device. Step 2: Select a Secondary A...

UKG Pro is accessible via the Providence My Apps website, or by visiting https://myapplications.microsoft.com/ from any web browser. Ayin staff should use the "UKG Pro" app from the Providence My A...

This guide will instruct you on how to access ImageNow (formerly knows as WebNow) for Providence finance approvals. External Access You must have Citrix Workspace installed in order to launch Imag...

This guide is designed to help caregivers determine the best method for contacting Providence support for IT related help, based on the specific need. Providence IT Help Account Unlock & Password...

To keep an eye on a ticket you are not working, add yourself as a follower. Followers get an email on every update to the ticket, even after it moves to another group. Light agents and full agents ...

This guide is intended to assist PH TECH caregivers and core leaders access the Providence Taleo system. Launch Taleo from the Okta homepage Username format: firstname+lastname (do not add @provi...

This guide will help you setup and select the Canon imageFORMULA DR-G2110 scanner. Select Scanner The very first time you launch CaptureOnTouch V4 Pro, you may need to select the scanner. If you se...

Employees can reference this article to find answers to frequently asked questions about Ayin's Google to Microsoft migration. How did we arrive at a switch from Google to Microsoft? Historically a...