Ben Kroes

This guide walks you through the steps to set up a direct call workflow for a user. After completing these steps, the user will be able to receive calls and voicemail messages on a dedicated direct...

This guide is intended to help employees set up a custom agent view in Amazon Connect. A custom agent view provides agents with relevant information about the incoming call before, during, and afte...

This guide is designed to help employees who encounter an "Access Denied: Your account does not have permission to access this resource" message when attempting to access a Microsoft resource. Requ...

This guide outlines the steps to search for a join a public Microsoft team. Find and join a team in Microsoft TeamsUse the following guide provided by Microsoft to find and join a team.

This guide outlines the steps to login to Outlook on a mobile device. Outlook Login on Mobile Device Launch Outlook Select Add Account Sign in using your full Ayin email address: firstname.lastna...

Employees listed as owners can add, remove, and manage Microsoft Teams (Team) membership. Manage Microsoft Teams (Team) MembershipSelect the three dots next to the teamSelect Add memberIf you don’t...

Convert Draw.io Diagram Files to Vizio (.vsdx) Download and run the following standalone draw.io executable here. Download your diagram file and save it locally on your computer. Open your diagram...

Microsoft currently does not support accessing multiple managed accounts in the Outlook app on a single mobile device. Microsoft plans to release a feature supporting multiple managed accounts on a...

It's common to experience issues when connecting to a Microsoft work account. The steps below guide you through a three-part automated cleanup process developed by Microsoft to help resolve these c...

Employees should use this guide to manage or discontinue email forwarding for former employees. Manage "Groups I Own"Navigate to https://myaccount.microsoft.com/groups/groups-i-ownSelect the ex-emp...