Ben Kroes

This guide is intended for users with local admin access and will guide you through the process of allowing a Panda blocked process to run. If an application, program or process has not been seen ...

This guide gives you a brief overview of what installing software looks like. Installing software is only allowed for employees that have a local admin account. These local admin accounts are only...

We have two printers that can be sent home with caregivers that can be used to print documents that need to be mailed, in the event of a disaster. The most common scenario is our Hawthorne office l...

This guide will assist in the process of logging into CIM under a test account in order to troubleshoot another role or security context.     Assume a CIM Role In order to assume the role of anot...

This guide will walk employees through the steps necessary to report an issue with CIM. Report the Issue in Teams Caregivers can report CIM issues in the CIM Product Support (Team) > General channe...

Employees should use this guide to assist in the process of resetting their Providence account password.  Note: If this is your first time accessing Providence resources, you will first need to fol...

This guide will walk employees through the steps necessary to clear their cache in Microsoft Edge.   Clear Microsoft Edge Cache On your computer, open Microsoft Edge. On your browser toolbar just ...

This guide will help employees who are having issues with Citrix and copy/paste functionality.   Troubleshooting Steps On your Amazon WorkSpace, delete Google Chrome cache as seen here: How to del...

This guide will walk you through the steps of moving Citrix to your other monitor.   Move Citrix On the top middle of the Citrix screen... Click the rectangle with arrow and dots which will open t...

Employees should use this guide to help reboot/restart the Citrix virtual desktop environment.   Method 1 Once you are signed into Citrix... Click the Windows icon in the bottom left corner Click ...