Ayin Admin

Zendesk Support has keyboard shortcuts for moving around, working lists, and updating tickets. The full, current list is always inside Zendesk itself: click your profile picture at the top right an...

Follow the guide below to request a new app or bookmark in Okta that will be available for a department or team. Submit a ticket to the service desk by emailing support@ayin.com Please include th...

Zendesk Explore provides powerful tools for reporting and analytics. This guide outlines how to access Zendesk Explore, view the Ayin dashboard, and analyze statistics effectively. How to Access Ze...

Zendesk Explore I Duration: 1 hour 16 minutes Overview: This session covers the fundamental features of Zendesk Explore, focusing on how to create and customize reports effectively. Watch the train...

Training Videos for Administrators (Quick Overview) Click HERE to Launch Videos - User Management Adding an Agent Creating a Group Creating Customer Lists Creating User Fields Creating Organizat...

Light agents are Ayin caregivers who use Zendesk to work tickets but do not reply to external customers. You can read tickets in your groups, add internal notes, and use the Light Agent macros to t...

Below are instructions for updating the email address associated with your Zendesk account. Updating the email address in your Zendesk profile will also change the email address you use to log into...

Submitting a request through Ayin's Zendesk is easy and secure! Steps: Open a web browser, and go to help.ayin.com. Click "Submit a request" at the top of the page. Click the drop-down menu, an...

Use this guide to log into your account and view your tickets. Steps: Go to help.ayin.com. Click "Sign in" in the upper-right hand corner. In the window that pops up, sign into your account wit...

Use this guide to reset your password if you are an external customer. Steps: Open a web browser and go to help.ayin.com. Click "Sign in" in the upper-right hand corner. In the window that pops...