Ayin Admin

This guide will walk employees through the steps necessary to report an issue with CIM. Report the Issue in Teams Caregivers can report CIM issues in the CIM Product Support (Team) > General chann...

Employees should use this guide to assist in the process of resetting their Providence account password. Note: If this is your first time accessing Providence resources, you will first need to fo...

Introduction In order to log into Okta from an external network, you must set up Okta Verify on your mobile device or phone. Please ensure you have followed the steps here to set that up. Navigat...

Use this guide to update your saved credentials for an app in Okta. Click the three dots in the upper-right corner of the app you would like to update Each app tile on your Okta dashboard has a ⋯ (...

Overview This guide will walk employees through the steps necessary to clear their cache in Microsoft Edge. Clear Microsoft Edge Cache On your computer, open Microsoft Edge. On your browser toolb...

This guide will help employees who are having issues with Citrix and copy/paste functionality. Troubleshooting Steps On your Amazon WorkSpace, delete Google Chrome cache as seen here: How to delet...

This guide will walk you through the steps of moving Citrix to your other monitor. Move Citrix On the top middle of the Citrix screen... Click the rectangle with arrow and dots which will open the...

Employees should use this guide to help reboot/restart the Citrix virtual desktop environment. Method 1 Once you are signed into Citrix... Click the Windows icon in the bottom left corner Click th...

All employees are provisioned with a Providence (providence.org) account in addition to their primary Ayin organizational account. Your Providence account is specifically designated for accessing P...

Use this guide to help you log into your Zoom account. Launch Zoom Zoom can potentially be launched in two ways: Double-clicking the Zoom icon on your desktop. Opening the Zoom app from your Windo...