Ayin Admin

Submitting a request through Ayin's Zendesk is easy and secure! Steps: Open a web browser, and go to help.ayin.com. Click "Submit a request" at the top of the page. Click the drop-down menu, an...

Use this guide to log into your account and view your tickets. Steps: Go to help.ayin.com. Click "Sign in" in the upper-right hand corner. In the window that pops up, sign into your account wit...

Use this guide to reset your password if you are an external customer. Steps: Open a web browser and go to help.ayin.com. Click "Sign in" in the upper-right hand corner. In the window that pops...

This guide will walk employees through the steps necessary to report an issue with CIM. Report the Issue in Teams Caregivers can report CIM issues in the CIM Product Support (Team) > General chann...

Employees should use this guide to assist in the process of resetting their Providence account password. Note: If this is your first time accessing Providence resources, you will first need to fo...

Introduction In order to log into Okta from an external network, you must set up Okta Verify on your mobile device or phone. Please ensure you have followed the steps here to set that up. Navigat...

Use this guide to update your saved credentials for an app in Okta. Click the three dots in the upper-right corner of the app you would like to update Each app tile on your Okta dashboard has a ⋯ (...

Overview This guide will walk employees through the steps necessary to clear their cache in Microsoft Edge. Clear Microsoft Edge Cache On your computer, open Microsoft Edge. On your browser toolb...

This guide will help employees who are having issues with Citrix and copy/paste functionality. Troubleshooting Steps On your Amazon WorkSpace, delete Google Chrome cache as seen here: How to delet...

This guide will walk you through the steps of moving Citrix to your other monitor. Move Citrix On the top middle of the Citrix screen... Click the rectangle with arrow and dots which will open the...